Risk Warning

Key Risk Factors

• Leverage Risk: Trading on margin amplifies both potential profits and losses.
• Market Risk: Prices can move against your position rapidly.
• Liquidity Risk: Orders may not execute at expected prices during volatile conditions.
• Capital Loss: You may lose all of your invested capital.

Important Considerations

• Past performance is not indicative of future results.
• Only risk capital you can afford to lose.
• Seek independent financial advice if in doubt.
• Ensure you fully understand the product before trading.

Terms of Business

Scope & Objective

These Terms govern the relationship between Merit Capital Markets and its clients for the provision of trading services in CFDs on Forex, precious metals, indices, and other instruments.

Key Terms

• Maximum leverage may vary by product and client classification.
• Stop-out levels apply according to account conditions.
• Execution type may include market execution depending on instrument.
• Dormant account fees may apply after extended inactivity.

Client Obligations

• Maintain accurate and up-to-date personal information.
• Ensure sufficient margin for open positions.
• Comply with all applicable laws and regulations.
• Protect account credentials and authentication methods.

Terms of Business (Non-Margin)

Applicability

These terms apply to clients using non-margin trading activities, including spot transactions and currency exchange services.

Service Description

• Spot foreign exchange transactions.
• Currency conversion services.
• International payment facilitation.

Key Differences from Margin Trading

• No leverage applied to transactions.
• Full payment required before execution.
• Settlement typically within T+2.

Conflicts of Interest Policy

Policy Overview

Merit Capital Markets maintains robust procedures to identify, prevent, and manage potential conflicts of interest that may arise during the course of providing services to clients.

Types of Conflicts

• Between the company and its clients.
• Between two or more clients.
• Between employees and clients.
• Between the company and its affiliates.

Management Procedures

• Information barriers between departments.
• Independent supervision of relevant staff.
• Remuneration policies designed to prevent conflicts.
• Regular compliance monitoring and staff training.

Complaints Handling

How to Submit a Complaint

• Email: complaints@meritcapitalmarkets.com
• Phone: +60 3 2772 7300
• Written letter to our registered office

Complaint Process

Deposits & Withdrawals

Deposit Methods

• Bank Wire Transfer.
• Credit/Debit Cards.
• E-Wallets.
• Cryptocurrency where applicable.

Withdrawal Policy

• Processing time: 1–3 business days.
• Minimum withdrawal amounts may apply.
• Funds returned to original source where required.
• Identity verification may be required.

Fees

MCM may not charge deposit fees, but withdrawal or third-party payment provider fees may apply depending on the method and jurisdiction.

Order Execution Policy

Best Execution

Merit Capital Markets is committed to achieving the best possible result for client orders, considering price, costs, speed, likelihood of execution, and other relevant factors.

Order Types

• Market Orders: Executed at current market price.
• Limit Orders: Executed at specified price or better.
• Stop Orders: Triggered when market reaches level.
• Stop-Limit: Combination of stop and limit.

Slippage

During high volatility or low liquidity, orders may execute at a different price from the request. Slippage can be positive or negative.

Fees & Charges

Trading Costs

• Spreads: Variable depending on account type and market conditions.
• Commission: May apply on selected account types.
• Swap/Rollover: Overnight financing charges may apply.

Account Fees

• Account opening: Free.
• Account maintenance: Free.
• Inactivity fees may apply after extended dormancy.

Payment Fees

• Deposits: Usually free, third-party fees may apply.
• Withdrawals: May vary by method.
• Currency conversion: Market rate plus applicable spread.

Credit Card Disclaimer

Card Requirements

• Card must be in the account holder's name.
• Front copy of the card may be required with masked digits.
• 3D Secure authentication may be required where available.

Withdrawal Restrictions

• Refunds processed to original card used.
• Maximum refund limited to deposited amount.
• Profits may be paid via bank transfer or e-wallet.

Internal Transfer Policy

Transfer Overview

• No fees for internal transfers.
• Same-day processing where possible.
• Available between your own eligible MCM accounts.

Requirements

• Both accounts must be under the same name.
• Sufficient free margin in the source account.
• No pending bonus restrictions where relevant.

Currency Conversion

If accounts have different base currencies, the transfer will be converted at the prevailing market rate at the time of transfer.

Cookie Policy

What Are Cookies?

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Types of Cookies We Use

• Essential: Required for basic functionality.
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• Functional: Remember your preferences.
• Analytics: Understand user behavior.
• Marketing: Deliver relevant advertising.

Managing Cookies

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